LCT Magazine - October 2013

FEATURES

IN FOCUS/COVER STORY

Sturdy With The Details

LA Custom Coach has carved out a distinct niche as an independent custom limousine manufacturer that

frtifies its limousines with added structural and safety features.

CUSTOMER SERVICE: CREATIVITY

At Your Extra Service

From quirky pizzas to fluffy pillows, operators recount challenging moments in trying to meet some unusual and demanding requests from chauffeured clients.

CUSTOMER SERVICE: OPERATIONS

Master Servant

A recently retired chauffeur who counts many clients as friends shares the one primary tool needed to succeed.

CUSTOMER SERVICE: HR/TRAINING

Happy Places

The Disney Institute primed limo operators with examples of quality standards that empower any business to create memorable client experiences.

CUSTOMER RELATIONS

Soothe Sayin’

When communicating with clients and employees, using the right words and tone are big factors in whether you keep them.

INDUSTRY PROFILE

Passion Play

One Los Angeles operator and former child actor has thrived for decades in the entertainment mecca by backing up his attentive service with a devoted business ethic.

MANAGEMENT & LEADERSHIP

Competitive Hedge

When a loyal star employee turns adversary, make sure you tap the right practices to protect your business.

OPERATIONS

Taken By Storm

With a blizzard on the way, you can prepare only so much to keep your chauffeured business from piling up in the inevitable drifts.

HR/TRAINING

Are You Book Smart?

One of the best ways to protect your business is to write a detailed HR handbook.

 

Departments

Social Media                                                           Global Operator

Publisher's Page                                                     InFocus

LimoScene                                                             NLA News & Views

Small Fleet Business                                              Farm In/Farm Out

Smooth Operations                                                Editor's Letter

Industry Associations

LCT Magazine - October 2013
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