IN FOCUS/COVER STORY
Sturdy With The Details
LA Custom Coach has carved out a distinct niche as an independent custom limousine manufacturer that
frtifies its limousines with added structural and safety features.
CUSTOMER SERVICE: CREATIVITY
At Your Extra Service
From quirky pizzas to fluffy pillows, operators recount challenging moments in trying to meet some unusual and demanding requests from chauffeured clients.
CUSTOMER SERVICE: OPERATIONS
A recently retired chauffeur who counts many clients as friends shares the one primary tool needed to succeed.
CUSTOMER SERVICE: HR/TRAINING
The Disney Institute primed limo operators with examples of quality standards that empower any business to create memorable client experiences.
When communicating with clients and employees, using the right words and tone are big factors in whether you keep them.
One Los Angeles operator and former child actor has thrived for decades in the entertainment mecca by backing up his attentive service with a devoted business ethic.
MANAGEMENT & LEADERSHIP
When a loyal star employee turns adversary, make sure you tap the right practices to protect your business.
Taken By Storm
With a blizzard on the way, you can prepare only so much to keep your chauffeured business from piling up in the inevitable drifts.
Are You Book Smart?
One of the best ways to protect your business is to write a detailed HR handbook.
Social Media Global Operator
Publisher's Page InFocus
LimoScene NLA News & Views
Small Fleet Business Farm In/Farm Out
Smooth Operations Editor's Letter